Diamond Quality Guarantee – You can be assured of receiving beautiful, genuine, quality diamonds from Winfields. All our diamonds are “graded” by universal standards of clarity, color, cut and weight, and each gem you purchase from Winfield’s is accompanied by a grade and value certificated report from an industry recognized, reputable gem lab.

Authentic Colored Stones Guarantee– We unconditionally guarantee all colored stones to be accurately identified and weight and color description included. Stones are genuine unless specifically noted as synthetic or a simulant. Any treatments we are aware of will be noted. Stones such as sapphire and ruby, are heat treated unless specifically noted to be natural color and not heat treated in their description. Other stones such as blue topaz are found so rarely in natural blue that all blue topaz are considered irradiated to give them their color.

Recipient Inspection Guarantee – We want you to be pleased with your stone choice. Therefore we offer a pre-purchase inspection option. Upon receipt of payment security authorization, we are happy to send loose stones for your inspection. You have a twenty-one (21) day right to inspection and return and full refund of any deposits for any reason . Once a purchase decision is made, all sales are final and not subject to return or refund.

Total Satisfaction Guarantee – Gold and platinum jewelry carries a 100% “we’ll make it right or your money back” satisfaction guarantee on workmanship. Our craftsmen hold very high quality standards which we expect and you receive or we will remake the piece for you at no charge. Workmanship is warranted for one year.

Custom Made Heirloom Treasures Guarantee– We use only master craftsmen of the trade for custom made pieces. We offer the same 100% satisfaction guarantee on workmanship for custom pieces Workmanship is warranted for one year.